Effective date: 18 April 2026
DOKY is a small Hanoi-based brand
Direct channels
Most useful information is shared by you during a message or order conversation.
Device-side cart
Your cart and preferred color are mainly stored in your own browser for convenience.
Operational use only
DOKY uses information to answer, produce, deliver and support orders — not to sell your data.
What DOKY may collect
- Contact details and order information you voluntarily send through WhatsApp, Zalo, Instagram or another direct channel.
- Order details such as selected collections, word pairs, colors, quantities, delivery requests and retail inquiry details.
- Basic technical information collected by the hosting environment, such as IP address, browser type, visited pages and access logs.
- Local browser storage used by the website to keep your cart, preferred color selections and a smoother browsing experience on your own device.
How this information is used
- To answer product questions, process order requests and organize delivery.
- To discuss retail, reseller or wholesale inquiries.
- To improve the clarity of the website, product presentation and ordering flow.
- To protect the site, prevent misuse and keep basic records related to customer communication.
Sharing of information
DOKY does not sell customer data. Information may be shared only when necessary with:
- Hosting or website service providers used to operate the site.
- Messaging platforms such as WhatsApp, Zalo or Instagram when you choose to contact DOKY through them.
- Delivery partners or local couriers when a confirmed order needs to be delivered.
Storage and retention
- Cart data and color preferences are stored locally in your own browser until you clear them.
- Messages and order records may be kept for as long as reasonably necessary to manage orders, follow-ups, accounting or after-sales support.
- DOKY may delete older records that are no longer useful for operations.
Your choices
You may ask DOKY to access, correct or delete information that you have shared directly for an order or inquiry, subject to any records that must reasonably be retained for business or legal purposes.
For privacy-related questions, contact DOKY via WhatsApp/Zalo at +84 389 886 540, through Instagram at @doky_vn, or by using the contact page.
Area: Long Bien, Hanoi, Vietnam