Privacy Policy

What DOKY may collect

• Contact details and order information you voluntarily send through WhatsApp, Zalo, Instagram or another direct channel.
• Order details such as selected collections, word pairs, colors, quantities, delivery requests and retail inquiry details.
• Basic technical information collected by the hosting environment, such as IP address, browser type, visited pages and access logs.
• Local browser storage used by the website to keep your cart, preferred color selections and a smoother browsing experience on your own device.

How this information is used

• To answer product questions, process order requests and organize delivery.
• To discuss retail, reseller or wholesale inquiries.
• To improve the clarity of the website, product presentation and ordering flow.
• To protect the site, prevent misuse and keep basic records related to customer communication.

Sharing of information

DOKY does not sell customer data. Information may be shared only when necessary with:

• Hosting or website service providers used to operate the site.
• Messaging platforms such as WhatsApp, Zalo or Instagram when you choose to contact DOKY through them.
• Delivery partners or local couriers when a confirmed order needs to be delivered.

Storage and retention

• Cart data and color preferences are stored locally in your own browser until you clear them.
• Messages and order records may be kept for as long as reasonably necessary to manage orders, follow-ups, accounting or after-sales support.
• DOKY may delete older records that are no longer useful for operations.